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Refund Policy

Last updated: April 2026

30
Day Satisfaction Guarantee
If it doesn't work as described and we can't fix it — you get a full refund.

We stand behind Malware Monitor. If the extension doesn't work as described on your supported Magento version, contact us within 30 days — we'll fix it within 3 business days. If we can't resolve the issue, we'll issue a full refund.

How the Process Works

01

Email [email protected] within 30 days of purchase. Describe the issue and include your order number.

02

We respond within 1 business day and work to resolve the issue. If we cannot fix it within 3 business days, a refund is automatically approved.

03

Refund is issued to your original payment method. Your license key is deactivated immediately upon refund.

Valid Reasons for a Refund

  • The extension does not function as described on a supported Magento 2 version.
  • A critical bug cannot be resolved within the 3-business-day support window.
  • Incompatibility with a core Magento feature that is not a known limitation.

Not Eligible for a Refund

  • Change of mind or no longer needing the extension.
  • Incompatibility caused by third-party modules or custom code outside of Magento core.
  • Unsupported Magento version (EOL releases).
  • Requests made after the 30-day window.
  • License abuse (key shared publicly or used on more installations than licensed).

After a Refund

Upon issuing a refund, your license key is deactivated and all licensed activations are revoked. You must uninstall Malware Monitor from all Magento installations. Continued use after a refund is a violation of our License Agreement.

Chargebacks

Please contact us before filing a chargeback. We are committed to resolving every legitimate issue quickly through support.

Payments are processed by FastSpring as merchant of record. If a chargeback is opened, the dispute is handled under card-network rules and FastSpring procedures.

Chargebacks filed without a prior support request, or for issues already eligible under our refund process, may result in temporary suspension of your license access while the dispute is under review.

Renewals

Annual renewal purchases are covered by the same 30-day guarantee, starting from the renewal date.

Contact

Refund requests: [email protected]